Dear Valued Customers,


Thank you for choosing Sock Street for your sock needs. We appreciate your trust in our products.

Return Policy:

Please note that due to hygiene reasons and our socks falling under the innerwear category, we do not offer returns for general reasons such as sizing issues or change of mind.
Exceptions:
However, if you receive a product that is torn or faded, we want to make it right for you. In the rare instance that you encounter such issues, please reach out to our customer service team at hello@thesockstreet.com with photo and details within 24 hours of receiving your order. We will gladly assist you with the return process and ensure you receive a replacement.

Cancellation Policy

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  1. Cancellations will only be considered if the request is made 24 hours of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
  2. The refund / replacement can be negotiated if the user establishes that quality of the product delivered is not good i.e., torn or faded with photos and details within 24 hours of receiving the order.
  3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 24 hours.
  4. In case of any refunds approved by The Sock Street, it will take 24 hours for the refund to be processed to you and reflected in your bank account.


Contact Us:
If you have any questions or concerns, feel free to contact our customer service team at hello@thesockstreet.com or +91 8282825665. We are here to help and ensure you have a positive experience with Sock Street.

Thank you for your understanding and continued support.


Warm regards,
The Sock Street