This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  1. Cancellations will only be considered if the request is made 24 hours of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
  2. The refund / replacement can be negotiated if the user establishes that quality of the product delivered is not good i.e., torn or faded with photos and details within 24 hours of receiving the order.
  3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 24 hours.
  4. In case of any refunds approved by The Sock Street, it will take 24 hours for the refund to be processed to you and reflected in your bank account.